Meeting Tech Online Summit 2008
Certain Software was recognized as a Top Technology Supplier of 2008 at the Meeting Tech Online Summit held this past November 5th and 6th in Chicago. Meetings Tech Online made its award decisions based on interviews with various show managers and association executives who implement technology solutions for tradeshow floors and conference rooms. Award winners were assessed on effectiveness, innovation, interface, ease of use and integration within show and event systems.

“Delivering innovative events management technology is a driving force in everything we do at Certain Software. It always makes the efforts of our team worthwhile when people in the meetings and events industry give us such positive recognition,” remarks Kimberly Enright, Director of Marketing.

Certain Software’s main product offerings have been carefully developed to provide professionals with easy to use yet powerful functionality delivered via flexible modules. Core solutions include Certain Registration, which leads the hosted online registration applications market, as well as eventsPro™ and eventsInteractive™, the top ranking enterprise events management solutions used by event organizers from corporate meetings to massive world events.

 “This year we have done quite a bit to bring innovative features and ideas to the marketplace. This summer saw the international release of eventsPro and eventsInteractive Version 11, delivering new online survey, visual table allocation, conference website builder and sales&sponsorship functionality,” says Ms. Enright.

“Just when meeting planners are faced with the tough economic challenges, we are offering some free ROI tools including a cost savings whitepaper and ROI calculator. This winter, we look forward to the release of our latest strategic meetings management product, Certain Meetings™, which will give planners a new technology tool for managing meeting requests and approvals.”

> > READ THE FULL PRESS RELEASE HERE

Next week we're launching another set of on-demand training videos for Certain Registration. This is an exciting milestone because it represents our first foray into advanced training topics using the on-demand format.

In the Building Events IV series, meeting planners will learn how to configure their program offerings in online registration forms. Here are some of the specific skills covered in the videos:

  • Enable users to request more than one of a selected program item
  • Enable program waitlisting in the form
  • Report on and manage waitlists on the admin side
  • Export and import program item lists into the application
  • Allow users to peruse a lengthy program list using a search tool

I hope you'll find these latest training videos helpful!



Many Strategic Meetings Management Programs (SMMP) have a meeting request and approval process.  What makes Certain Meetings different is that it only asks information on the Meeting Request form that the person who is requesting the meeting should be expected to know.

That may sound obvious, but existing corporate event planning software often asks the Requester to provide cost estimates, such as how much they expect to spend on food&beverage in their event.  The typical non-professional meeting planner does not have a realistic idea about how to make these estimations, and the result is that the person being asked to approve the meeting request will either receive an incorrect budget estimation or no estimate at all.

Some professional meeting planners try to overcome this issue by reviewing all meeting requests prior to their submission to an Approver, however, this process is very time consuming and can quickly overwhelm the SMMP with administrative work.

Certain Meetings solves this problem by first asking the professional meeting planners to create a set of "budget estimation rules" that relate common event information (such as the number of attendees, number of days, or number of meals desired) to cost estimates based on recent event budgets.  Then, when the Requester is completing a meeting request form, she does not have to guess at cost estimates, but will immediately receive a calculated cost estimate based on the options requested for the meeting.

That's all I'll say for now, but I'll continue this thread soon.  In the meantime, I have to close the last half-dozen defect tickets before our planned Beta release next Monday.  Today I saw the first user documentation draft and it's exciting to see a new product come together.  Here's to effective meeting management!


Before going live with your online event registration - TEST YOUR FORMS!  Although this may seem obvious to most, it's not uncommon for meeting planners and event coordinators to be in such a rush to go live that they don't thoroughly test their forms. This is particularly important when managing an event that is fee based and has multiple attendee types and price points.

Going live with untested forms can result in registrants being allowed to successfully register, without submitting payment. Once this is realized by the planner, it can make for an embarrassing situation when you are forced to follow-up with that client with an email or phone call. To prevent this from happening,  TEST YOUR FORMS!

Be CERTAIN before going live!

Bob Osborn
Director of Product Support
Certain Software, Inc.

Successful Meetings October 2008 issue reports that the National Business Travel Association plans to debut a new SMMP certification for independent and corporate meeting planners.  Strategic Meetings Management Programs have been a focus for group travel executives since 2004, and this certification program is another step in the maturation process of this business practice.

Certain Software shares NBTA's view of Strategic Meetings Management, as summarized in the following diagram:

Components of a Best in Class Strategic Meetings Management Program (SMMP) - from National Business Travel Association (NBTA)

Our new product, Certain Meetings, will address the first two steps in this process: Registration of Meeting/Event and Approval.  In between these two steps, we added an automated budget estimation process.  This will be the topic of a future post - stay tuned.

(Note that Certain Registration and Certain Events Pro provide our solutions for the last 3 stages: planning, payments, and reporting.)

P.S.  The Meetings code is going into pre-Beta release testing this week.  We're getting close!

Cost justification.Meetings spend reduction. Issues with travel costs. Scrutiny on number of meetings. Making external clients or other internal departments see the value a meetings and events planner can contribute during difficult economic times......these are the things that a cross section of meeting planners recently voiced to Medical Meetings Magazine in a recent video interview.

Medical Meetings Magaazine Economy and Meetings Video
Tracking cost effectiveness and cost savings is something that events management technology can help meeting and event planners to address already. Meeting planning automation, reduction of labor, streamlining of conference marketing materials and communications, online registration, abstract management, comprehensive reporting and budgeting - these are all things event management software and other meetings technologies can do to prove return on investment as invaluable tools and in turn help meeting planners reinforce their value.

MeetingsNet put out a special report recently, "The Economic Impact on Meeting Planning", filtering the latest news stories springing from the Wall Street meltdown for the meeting and events planning industry. These are interesting times frought with both great perils and hidden opportunities for everyone, and meeting planners and event organizers are no exception.

The perils include a heavier scrutiny and pull back on travel, hotel and event spending in general. The travel industry from airlines to hotels to venues is bracing for a slowdown. Organizations are looking hard at their spending to make inevitable cuts.

For meeting and event planning professionals, opportunities will exist for possible increased negotiating power with venues who are struggling to book meetings and events.

Planners also can look to better technology solutions that will save them money in the long run over more costly planning methods of the past. Online registration software is one solution that planners in the U.S. and internationally are making a standard, not just because its more modern and convenient for attendees, it actually can reduce labor and resources needed.

Certain Software recently published a whitepaper, entiled "Save Money with Online Registration" that gives planners an example scenario that compares the savings.
Labor spent, event marketing materials, postage - all are areas that technology can help save planners money. In this economy, we all walk a tight line above the crocodiles of economic ruin and have to look out for solutions that help us get across soundly.

It is true. Times are tough for the economy, and meeting and event planners are feeling the effects on their events planning strategies. What can be done while stocks are tanking and company's are locking down meeting, events, training, travel and entertainment spending? For many planners the key may lie in their events management software.
Event Planning Software Reduce Costs Whitepaper

Certain Software recently put out a piece to help meeting and event planners learn about reducing costs and increasing revenue through online registration software. The whitepaper is available on Certain.com. Check it out, and see what you can do to save some money.






With the slow United States economy casting a shadow over business strategies for all industries, meeting planners and event organizers are increasingly looking for solutions that reduce costs while increasing Return on Investment.

Fortunately the bright minds at Certain Software have come up with some solutions to maximize meeting spend and create positive ROI for meetings, events, conferences, and training programs. Listen to what Vice President of Sales & Marketing, Ken Voss has to say on the subject.



As Obama and McCain gear up for the final rounds of  their U.S. presidential duke out match, Certain Software is on the ground in the nation's capital this September as well. The Certain Software Team will be at the Meetings Technology Expo in Washington D.C. on September 3. The MTE DC show attracts event organizers, meeting planners, training program coordinators, and information technology  professionals from U.S. government agencies in addition to other East Coast meetings and events industry professionals.

Cetain Software goes MTE in Wasington D.C.

The international innovators in online registration and event management software solutions will be among select technology companies on hand discussing effective meeting management best practices. Certain Software will also provide demonstrations of its industry leading applications for strategic meeting management, including Certain Registration, eventsPro and eventsInteractive.

Earlier this year, Certain Software met with West Coast event planners at the Meeting Technology Expo held at the Westin Market hotel in San Francisco. I got a chance to talk to a government sector planner and valued Certain Registration customer from the California Judicial Council. She voiced her desire for session level wait list functionality, features that have since been incorporated into this past July's release of Certain Registration Version 4.16.

 

If you are an association event and membership program planner, odds are you will be at the ASAE Meeting and Expo being held this week in sunny San Diego. ASAE & The Center for Association Leadership brings out some of the best association organizers in the United States to compare notes and get fresh ideas for membership management, meetings, events and professional development programs.

Certain Software's Director of Marketing, Kimberly Enright, along with other Certain Software experts will be available on the tradeshow floor to discuss solutions for 21st Century online registration, event management and membership programs. From Certain Registration, used by large member organizations like FFA and Boy Scouts of America, to newly added products memberConnect and eventsInteractive, Certain Software has long been meeting the needs of  associations of all sizes and focuses.

The ASAE Meeting and Expo is going on August 16 -19. Visit their event site for more details and news.

Certain Software will be at 2008 ASAE Tradeshow
 

In our upcoming release of Certain Registration 4.16, we're proud to present you with new tools to more effectively manage program item waitlists, as well as barcodes on the registration confirmation page.

The new program item waitlisting features in our online registration software enable event planners to:       

  • Create waitlists at the program section level
  • Use new program item statuses and avoid over-booking
  • Move registrants from waitlisted to registered agenda status, as inventory becomes available
  • Run an event program item status summary report to see all of the program items with their registrants’ agenda status

In addition to the new program item waitlist features in 4.16, we’ve also provided you with the option to include a barcode in the registration confirmation. If you send the confirmation email in html format, the barcode will display properly and can be printed. Registrants can then bring the printed confirmation to the event and it can be scanned like an admission ticket for on-site access.

Training solutions:

Right now you can access a New Features Video that demonstrates how these new features work. To watch the video, login to www.certain.com and scroll to the bottom of the landing page. Then click the link for the New Features Video. Coming soon are a detailed tip sheet in the Support & Services section as well as context sensitive help.


Certain Software's product offering is growing.

As you may have heard in international meetings and events industry news, earlier this year Certain Software brought Austrailian-based event management software company, Amlink Technologies, under its umbrella. Now the industry leading event and meeting management software products of both organizations are coming together as the Certain Software Product Family. The product family brings together an offering that includes:

Certain Registration™
The leading-edge online registration Software as a Service application used by Fortune 1000 corporations, independent meeting planners, universitites, associations and government agencies to register people online for their meetings, events, conferences and training programs

eventsPro™
An innovative events management enterprise application used for the 2004 Olympics in Athens and 2007 Rugby World Cup in France

eventsPro CE™
A powerful continuing education and professional development management enterprise application.

memberConnect™
A robust enterprise application for managing membership organization programs

eventsInteractive™
An option that adds powerful online capabilities to the use of eventsPro, eventsPro CE and memberConnect

Expect to see a lot more on the Certain Software Product Family very soon.

Busy, busy, busy little bees here in the Certain Software Marketing Department.  Lots of buzzing going on – we just returned from exhibiting at the ASTD (American Society for Training and Development) Conference and Expo in San Diego, CA.  ASTD attracts a large number of training program managers, session and meeting planners, program managers, etc.  Next, we’ll be at the Greenfair Silicon Valley starting this Friday in San Jose, CA.  We are a technology partner and sponsor and are supporting the Go Green efforts by educating the public on how to go paperless.  You can have a look at our Go Green best practices by clicking here: www.certain.com/gogreen

Next week is just as busy.  We are also a technology partner of HSMAI’s (Hospitality Sales and Marketing Association International) Affordable Meetings and SGMP (Society of Government Meeting Professionals).  We will be exhibiting at HSMAI's Affordable Meetings West in Long Beach, CA on June 11-12 and also at SGMP’s Annual Conference being held June 11-14 in Dallas, TX. 

Certain is all around the world  – visit our event page to see where we’ll be next! 


You are doing what you can to go green right? You recycle your Starbucks cups, you buy locally grown salad greens, you paid for that carbon offset on your last flight to New York. So if you are a meeting and/or event planner, why not go paperless?

It is true. Online registration is your key to green meetings, events, conferences, symposia, tradeshows, training programs and more. No need to push paper around any more, no more mailing, no more filing. It is the easiest way to go green. Find out more after THE JUMP.

And just in case you need a visual of that wonderful, wonderful feeling you get when you go paperles....



As a meetings and events planning professional, you are no stranger to networking. Connecting people face-to-face in social settings is what you do.
But how do you network with your other planners and how to you encourage your attendees to interact before and after the events you plan?

Certain has put together a short list of the best social networking sites for meetings and events planners.

Networking

MPI GROUPSPACE
Meeting Professionals International has created the MPI Groupspace as a fantastic to for industry professionals to set up  their own networks around the topics and interests that matter to them. Each group that is created has a blog, message board, wiki library, document library and space for customizing their group homepage. Professionals can explore existing communities and create new ones.

FACEBOOK
Well known to anyone who has been online in the last few years, Facebook bills itself as “a social utility that connects you with the people around you.” Facebook is not only a great place to connect with friends, classmates and coworkers, its “Groups” and “Become a Fan of” features enable you to connect with other meetings and events industry professionals and organizations who have a presence on Facebook.

EVENT CROWD
Event Crowd is the international online community for everyone working in the world of exhibitions, events and live marketing. Event Crowd creates contacts, makes introductions and delivers business. Visitors to the site can view an activity feed of posts by users, browse best practices and view media.

CROWDVINE
Creating a community around your events is now possible with CrowdVine for Conferences. This professional networking tool helps attendees build their professional relationships and networks pre and post-event.

CERTAIN
Certain Registration is an online software available to meetings and events planners on-demand. It is designed to leverage dynamic, custom registration websites to help planners bring  people of similar interests together to meet face-to-face. As a supplement to its core product line, Certain also brings meeting and event planners best practices on everything from green meetings to credit card security via blog, white papers, articles and media accessible from its main website.


As the CIO of Certain Software, one of the most frequent requests for information I receive from customers is regarding PCI (Payment Card Industry) compliance. In fact, at the last Meetings Technology Expo in San Francisco, I spoke on the subject of PCI and data security. More than ever, independent meeting planners need to be aware of the potential penalties which can be associated with not being PCI compliant. My team has gone through extensive audits and received the highest level of PCI certification as PCI Level 1 for Service Providers.

If you want to learn more, go the PCI site.

https://www.pcisecuritystandards.org

Certain Software’s achievement of PCI Level 1 for Service Providers is listed on both the Mastercard Site Data Protection and VISA Cardholder Information Security Program sites.

Mastercard Compliant Service Providers

VISA CISP Compliant Service Providers

If you take credit cards for registration payments, you will want to ensure your provider is listed on these sites.

Corporations across all industries are calling for the consolidation of their meetings and events organization-wide. Certain's Dr. Rick Borry discusses how event management software plays an important role as corporate meeting and event planners face this challenge.


In addition to online registration and meeting management functionality, some of our customers have been asking us about site selection and RFP capabilities.  Since we don't have these features in Certain Registration or in events (from the merger with Amlink and Peopleware), we entered into a partnership with the largest site selection provider, HelmsBriscoe.  

So far, the response from our customers has been very positive since HelmsBriscoe sources from hotels in over 35 countries and has over a 98% response rate on RFPs.  This helps the independent and small business meeting planners who were frustrated in getting poor responses from the larger hotels.  On the whole, it gives our meeting planners more control and better pricing.    We have set up a RFP Request Form from our login page  and have a dedicated team at HelmsBriscoe to take care of our Certain Registration customers.   

You already know about PCI, right. Or do you? Listen to Dr. Rick Borry discussing PCI for meeting and event planners and the importance of secure e-commerce to online registration technology.