Each Certain Registration Product Support team member displays this well-known Chinese proverb in their cubicle, as a reminder to always teach, rather than ‘do’ for our customers. Taking the extra time to educate customers on tasks such as creating reports and processing refunds is the primary objective of the Support team. Although this may take a few more minutes, it’s time well spent considering the customer will now be prepared to handle the tasks on their own in the future and become more self-sufficient in the use of the application. Product Support supplements the free web-based training, online help, tip-sheets, and knowledge base offered in the support and services area of the application. Any customer that leverages these support options can tackle the most complex form builds and registration scenarios.
Our team of support professionals are available by email or phone Monday thru Friday from 5 AM to 6 PM PST.
Give us a call. Why be fed when you can learn how to fish?
